Coggin Deland Ford

2015 Ford C-Max Hybrid Recall

Ford C-Max Hybrid Recall service at Coggin Deland Ford in Orange City, FL

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Frequently asked questions

Recall Summary

4 recalls found · All repairs FREE

Door Lock

FREE2 OPEN RECALLS

NHTSA campaign 20V331000 · 2,147,323 vehicles affected

Defect

Ford Motor Company (Ford) is recalling certain 2011-2014 Fiesta, 2013-2014 Fusion, 2015 Mustang, 2013-2015 Escape and C-Max, 2012-2015 Focus, 2014-2016 Transit Connect, 2013-2014 Lincoln MKZ, and 2015 MKC vehicles. These vehicles were previously recalled and repaired under recalls 15V-246, 16V-643 or 17V-210, however the repair may not have been completed properly. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door i

Consequence

A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.

Corrective Action

Ford will notify owners, and dealers will inspect the latch date codes to confirm if the repair was done correctly, and replace the side door latches if necessary, free of charge. Owners will also have the option to inspect their own vehicle's door latches and enter the date codes into a website to determine if the latches are correct. This recall is expected to begin July 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S30.

Door Lock2

FREE2 OPEN RECALLS

NHTSA campaign 20V331000 · 2,147,323 vehicles affected

Defect

Consequence

A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.

Corrective Action

Electrical1

FREE1 OPEN RECALL

NHTSA campaign 18V592000 · 49,197 vehicles affected

Defect

Ford Motor Company (Ford) is recalling certain 120V Convenience charge cords that were supplied with and sold for use with 2013-2015 Ford C-Max Energi and Fusion Energi vehicles and 2012-2015 Ford Focus Electric vehicles. Cords with part numbers FM58-10B706-AA, FM58-10B706-AB, FM58-10B706-AC, FM58-10B706-AD, FM58-10B706-AE and FM58-10B706-AF were manufactured without thermistors, and during vehicle charging, increased resistance in the house's outlet or wiring can cause the cord to overheat and melt.

Consequence

An overheated cord can increase the risk of a fire.

Corrective Action

Ford will notify owners, and dealers will replace the current cord with a new 120V convenience cord with a thermistor, free of charge. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S24.

Ignition1

FREE1 OPEN RECALL

NHTSA campaign 15V436000 · 374,781 vehicles affected

Defect

Ford Motor Company (Ford) is recalling certain model year 2015 Ford Escape vehicles manufactured April 1, 2014, to June 12, 2015, Ford Focus vehicles manufactured June 17, 2014, to June 12, 2015, and Ford C-Max vehicles manufactured April 22, 2014, to June 12, 2015. In the affected vehicles, the engine may continue to run after the key or the START/STOP engine button is turned to off. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114,

Consequence

If the engine does not turn off as expected, someone could move the transmission shifter out of park and the vehicle may move unintentionally, increasing the risk of a crash.

Corrective Action

Ford will notify owners, and dealers will update the body control module software, free of charge. The recall began on July 27, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15C06.

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Frequently Asked Questions

5 common questions answered

What recalls has NHTSA issued for the 2015 Ford C-Max Hybrid?

NHTSA has issued four recalls for the 2015 Ford C-Max Hybrid involving the Door Lock, Electrical, and Ignition components.
Two Door Lock recalls address latches that may fail to secure a door.
One Electrical recall addresses certain 120V convenience charge cords that may overheat.
One Ignition recall addresses an engine that may continue running after being switched off.

How do I check if my 2015 Ford C-Max Hybrid has an open recall?

You can check your 2015 Ford C-Max Hybrid by entering its VIN at NHTSA.gov or by getting a free VIN check at our service department.
Coggin Deland Ford can verify open recall status and explain the applicable remedy.
If you are uncertain whether a prior repair was completed, schedule an appointment for a VIN check.

How much does a 2015 Ford C-Max Hybrid recall repair cost?

A 2015 Ford C-Max Hybrid recall repair costs nothing when performed by an authorized dealer because the manufacturer remedy is free.
Eligible repairs are completed according to Ford’s instructions by a factory-trained service team.

Can an independent shop fix a 2015 Ford C-Max Hybrid recall?

No; only an authorized franchise dealer performs the manufacturer remedy at no charge.
An authorized Ford dealer has access to the required procedures, diagnostic tools, software updates, inspections, and OEM parts.

Does an open recall affect the trade-in value of the 2015 Ford C-Max Hybrid?

Buyers and dealers check recall status, so completing an open recall can support a smoother trade-in process; visit our trade-in page to get started.
Coggin Deland Ford can help confirm recall status before you discuss your vehicle’s next step.

Recall Service & Dealership Highlights

Protect Your Drive

NHTSA recall information identifies two Door Lock recalls involving latch components that may break or make a door appear securely closed when it is not. A moving vehicle with an unlatched door creates an injury risk. A separate Electrical recall concerns certain 120V convenience charge cords that may overheat and melt, increasing the risk of fire. The Ignition recall involves an engine that may continue running after the vehicle is switched off, creating a possible unintended-movement and crash risk. Waiting to verify an open recall can leave a known safety concern unresolved. A free VIN check helps determine which remedies apply and whether prior work was completed.

Ford-Certified Expertise

Coggin Deland Ford in Orange City, FL, provides recall service through factory-trained technicians who understand Ford safety campaigns and repair procedures. Our team uses manufacturer diagnostic tools to verify VIN status, perform software updates, inspect components, and identify the correct remedy. When replacement is required, OEM parts help ensure the repair follows Ford’s specifications. Eligible recall work is completed at no charge to the owner. We serve drivers throughout Orange City and nearby communities, making it convenient to address an open recall with an authorized Ford franchise dealer. Contact Coggin Deland Ford or schedule service online.

Simple Next Steps

Start by locating your VIN and requesting a free recall check through Coggin Deland Ford. Bring the 2015 Ford C-Max Hybrid to our service department so the team can confirm whether a recall remains open and explain the manufacturer’s remedy. If you are unsure whether an earlier repair was completed, still schedule an appointment; the VIN check is free and can clarify what happens next. Do not wait if a door will not latch, a charging cord shows heat damage, or the engine does not shut off normally. Contact our team at 386-210-0247 for assistance.