Coggin Deland Ford

2013 Ford Flex Recall

Ford Flex Recall service at Coggin Deland Ford in Orange City, FL

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Frequently asked questions

Recall Summary

6 recalls found · All repairs FREE

Rear Suspension

FREE1 OPEN RECALL

NHTSA campaign 20V072000 · 211,207 vehicles affected

Defect

Ford Motor Company (Ford) is recalling certain 2013-2018 Lincoln MKT and Ford Flex and Taurus vehicles with the Police Interceptor or SHO Performance Pack. The rear suspension toe links may fracture due to stress on the rear suspension.

Consequence

A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.

Corrective Action

Ford will notify owners, and dealers will replace the rear suspension toe links, free of charge. Remedy parts are not currently available. Owners were notified about the recall on March 3, 2020. A second notice will be mailed when remedy parts become available, which is currently expected to be the end of September 2020. Owners may contact Ford customer service at 1-866-436-7332 or Lincoln customer service at 1-800-521-4140. Ford's number for this recall is 20S04.

Rear Suspension1

FREE1 OPEN RECALL

NHTSA campaign 20V072000 · 211,207 vehicles affected

Defect

Consequence

A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.

Corrective Action

Fuel Pump1

FREE1 OPEN RECALL

NHTSA campaign 16V621000 · 77,502 vehicles affected

Defect

Ford Motor Company (Ford) is recalling certain model year 2013-2015 Ford Taurus, Ford Flex, Lincoln MKS and Lincoln MKT vehicles equipped with 3.5L GTDI Ecoboost engines and 2013-2015 Ford Taurus Police Interceptor vehicles. A component within the fuel pump electric module (PEM) may overheat causing a loss of electrical power to the fuel pump.

Consequence

A loss of power to the fuel pump will cause the engine to stall or prevent the vehicle from starting, increasing the risk of a crash.

Corrective Action

Ford will notify owners, and dealers will inspect the fuel PEM part number and replace the fuel PEM, as necessary, free of charge. Parts are currently not available. An interim notification was mailed to owners on September 15, 2016. A second notice will be mailed when parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S31.

Fuel Leak2

FREE2 OPEN RECALLS

NHTSA campaign 15V812000 · 868 vehicles affected

Defect

Ford Motor Company (Ford) is recalling certain model year 2013 Explorer, Explorer Police Utility, Taurus, Taurus Police Interceptor, Flex, Lincoln MKS, and Lincoln MKT vehicles. In the affected vehicles, the fuel delivery module may crack, allowing fuel to leak.

Consequence

A fuel leak in the presence of an ignition source may result in a fire.

Corrective Action

Ford will notify owners, and dealers will replace the fuel delivery module, free of charge. The recall began on December 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 13S04-S1.

Steering1

FREE1 OPEN RECALL

NHTSA campaign 15V340000 · 393,623 vehicles affected

Defect

Ford Moor Company (Ford) is recalling certain model year 2011-2012 Ford Fusion vehicles without a 3.5L engine and Lincoln MKZ hybrid electric vehicles, 2011 Mercury Milan vehicles, 2011-2012 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with a 3.5L GTDI engine and 2013 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with any available engine. The affected vehicles have electric power steering assist systems that may shut down as a result of a steering motor s

Consequence

If the vehicle experiences a loss of power steering assist, extra steering effort will be required at lower speeds, increasing the risk of a vehicle crash.

Corrective Action

Ford will notify owners, and dealers will check the Power Steering Control Module (PSCM) for Diagnostic Trouble Codes (DTC). If dealers find any loss of steering assist DTCs, the steering gear will be replaced, free of charge. If, no codes are found during the PSCM inspection, the PSCM software will be updated, free of charge. The recall began on July 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S18.

Axle Shaft1

FREE1 OPEN RECALL

NHTSA campaign 14V393000 · 83,250 vehicles affected

Defect

Ford Motor Company (Ford) is recalling certain model year 2012-2014 Ford Edge and Lincoln MKX vehicles manufactured September 2, 2010, to November 30, 2013; 2013-2014 Ford Taurus and Lincoln MKS vehicles manufactured August 25, 2011, to November 30, 2013; and 2013-2014 Ford Flex and Lincoln MKT vehicles manufactured September 12, 2011, to November 30, 2013. In the affected vehicles, the halfshaft retention circlip may not have been properly installed, and as a result, the halfshaft may move outward and dis

Consequence

If the halfshaft and linkshaft become disengaged while driving, power will no longer be transmitted to the wheels, increasing the risk of a vehicle crash. Additionally, if the parking brake is not applied before exiting the vehicle, the vehicle may roll away despite the transmission being placed in 'Park', increasing the risk of injury to exiting occupants and bystanders.

Corrective Action

Ford will notify owners, and dealers will inspect the vehicles to make sure that the halfshaft is properly retained. If it is not, dealers will replace the linkshaft and also replace the halfshaft if it shows evidence of spline damage, free of charge. The recall began on August 4, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S10.

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Frequently Asked Questions

5 common questions answered

What recalls has NHTSA issued for the 2013 Ford Flex?

NHTSA has issued five recalls for the 2013 Ford Flex involving the rear suspension, fuel pump, fuel leak, steering, and axle shaft components.
The fuel leak component includes two separate recalls; the rear suspension, fuel pump, steering, and axle shaft components each include one.

How do I check if my 2013 Ford Flex has an open recall?

You can check your 2013 Ford Flex VIN at NHTSA.gov or receive a free VIN check at our service department.
Coggin Deland Ford can identify open recalls and explain the manufacturer remedy for your vehicle.

How much does a 2013 Ford Flex recall repair cost?

A 2013 Ford Flex recall repair costs nothing at an authorized dealer when the vehicle is covered by the manufacturer recall.
Recall remedies may include inspection, software updates, or replacement parts, depending on the VIN and campaign.

Can an independent shop fix a 2013 Ford Flex recall?

No; only an authorized franchise dealer performs the manufacturer remedy at no charge.
An independent shop may perform other repairs, but recall coverage and the official remedy must be handled through an authorized dealer.

Does an open recall affect the trade-in value of the 2013 Ford Flex?

Buyers and dealers check recall status, so completing an open recall can help provide clearer information during a trade-in evaluation.
When you are ready to discuss your vehicle, visit our trade-in page.

Recall Service & Dealership Highlights

Safety Comes First

NHTSA recall information identifies defects that may fracture rear suspension toe links, shut down electric power steering, interrupt fuel-pump operation, permit fuel to leak, or allow axle components to disengage. The consequences can include sudden handling changes, increased steering effort, stalling, a no-start condition, fire, loss of power to the wheels, or unintended vehicle movement. Waiting to check your VIN can leave a known safety concern unresolved. If your 2013 Ford Flex shows unusual handling, steering effort, starting trouble, stalling, or fuel odor, contact Coggin Deland Ford promptly and avoid unnecessary driving until the vehicle can be evaluated.

Trusted Ford Service

Coggin Deland Ford uses factory-trained technicians, manufacturer diagnostic tools, and OEM parts to perform the correct Ford recall remedy. When your VIN confirms coverage, the manufacturer safety repair is completed at no charge to you. Our service team in Orange City, FL, helps drivers from DeLand, Deltona, and nearby Central Florida communities understand their recall status and next steps. Whether the repair requires an inspection, software update, or component replacement, our authorized Ford service department follows the manufacturer’s procedure and keeps safety at the center of the visit.

Simple Next Steps

Start by locating your VIN and requesting a recall check through Coggin Deland Ford. If an open campaign applies, bring your vehicle to our service department so the remedy can be completed correctly. You can schedule an appointment even if you are unsure whether a notice applies, because the VIN check is free. Our team can explain the repair and answer questions before work begins. Do not postpone a safety check because you are uncertain about a past repair; confirming the status is quick, reassuring, and the best way to know what your vehicle needs.