Coggin Deland Ford

2016 Ford Flex Recall

Ford Flex Recall service at Coggin Deland Ford in Orange City, FL

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Frequently asked questions

Recall Summary

2 recalls found · All repairs FREE

Rear Suspension

FREE1 OPEN RECALL

NHTSA campaign 20V072000 · 211,207 vehicles affected

Defect

Ford Motor Company (Ford) is recalling certain 2013-2018 Lincoln MKT and Ford Flex and Taurus vehicles with the Police Interceptor or SHO Performance Pack. The rear suspension toe links may fracture due to stress on the rear suspension.

Consequence

A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.

Corrective Action

Ford will notify owners, and dealers will replace the rear suspension toe links, free of charge. Remedy parts are not currently available. Owners were notified about the recall on March 3, 2020. A second notice will be mailed when remedy parts become available, which is currently expected to be the end of September 2020. Owners may contact Ford customer service at 1-866-436-7332 or Lincoln customer service at 1-800-521-4140. Ford's number for this recall is 20S04.

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Frequently Asked Questions

5 common questions answered

What recalls has NHTSA issued for the 2016 Ford Flex?

NHTSA identifies two recalls for the 2016 Ford Flex: one affecting the rear suspension and one affecting the engine.
The rear suspension recall involves rear toe links that may fracture and cause a sudden change in handling, increasing crash risk.
The engine recall involves turbocharger oil supply tubes that may leak oil onto engine components, increasing fire risk if an ignition source is present.

How do I check if my 2016 Ford Flex has an open recall?

You can check your 2016 Ford Flex by entering its VIN at NHTSA.gov or by receiving a free VIN check at the Coggin Deland Ford service department.
Our team can verify open recall records and explain the manufacturer’s specified remedy.
If you prefer to begin online, schedule service with Coggin Deland Ford for assistance.

How much does a 2016 Ford Flex recall repair cost?

A 2016 Ford Flex recall repair costs nothing to the owner when completed by an authorized dealer under the manufacturer’s recall remedy.
Rear suspension toe-link replacement is performed free of charge when applicable.
Engine recall inspection and any required turbocharger oil supply tube replacement are also performed free of charge.

Can an independent shop fix a 2016 Ford Flex recall?

No; only an authorized franchise dealer performs the manufacturer remedy for a 2016 Ford Flex recall at no charge.
Coggin Deland Ford uses factory-trained technicians, manufacturer diagnostic tools, and OEM parts for eligible Ford recall work.
Schedule an appointment to have the recall reviewed by an authorized Ford service team.

Does an open recall affect the trade-in value of the 2016 Ford Flex?

Buyers and dealers check recall status, so an open recall can affect the trade-in conversation for a 2016 Ford Flex.
Completing an eligible recall remedy provides documentation that the manufacturer’s safety repair was addressed.
When you are ready to explore your options, visit our trade-in page.

Recall Service & Dealership Highlights

Know the Safety Risks

NHTSA identifies two recall concerns for the 2016 Ford Flex. A rear suspension toe link may fracture from stress on certain vehicles equipped with the Police Interceptor or SHO Performance Pack, causing a sudden change in handling and increasing crash risk. Separately, improperly brazed turbocharger oil supply tubes on certain 3.5L GTDI engines may leak oil onto engine components. Oil contacting an ignition source can increase the risk of fire. Waiting to verify an open recall leaves a potentially serious safety concern unresolved. A free VIN check can clarify whether either remedy applies to your Ford Flex.

Authorized Ford Expertise

Coggin Deland Ford provides authorized recall service for drivers in Orange City, FL, and nearby communities. Our factory-trained technicians follow Ford’s repair procedures and use manufacturer diagnostic tools to identify the correct remedy. When applicable, OEM parts support the repair, including rear suspension toe-link replacement or inspection and replacement of turbocharger oil supply tubes. Manufacturer safety recall remedies are performed at no charge to the owner. Visit Coggin Deland Ford at 2655 N. Volusia Ave for trusted service close to home and clear answers about your vehicle’s recall status.

Take the Next Step

Start by locating your VIN and contacting Coggin Deland Ford for a complimentary recall check. Bring your Ford Flex to our Orange City service department so our team can confirm whether an open campaign applies and explain the manufacturer’s remedy. If you are unsure whether previous recall work was completed, still schedule service—the check is free. We can help arrange the authorized repair when needed, answer your questions, and make the process simple. Do not delay a safety check because the vehicle seems to drive normally.