Coggin Deland Ford

2017 Ford Flex Recall

Ford Flex Recall service at Coggin Deland Ford in Orange City, FL

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Frequently asked questions

Recall Summary

2 recalls found · All repairs FREE

Rear Suspension

FREE1 OPEN RECALL

NHTSA campaign 20V072000 · 211,207 vehicles affected

Defect

Ford Motor Company (Ford) is recalling certain 2013-2018 Lincoln MKT and Ford Flex and Taurus vehicles with the Police Interceptor or SHO Performance Pack. The rear suspension toe links may fracture due to stress on the rear suspension.

Consequence

A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.

Corrective Action

Ford will notify owners, and dealers will replace the rear suspension toe links, free of charge. Remedy parts are not currently available. Owners were notified about the recall on March 3, 2020. A second notice will be mailed when remedy parts become available, which is currently expected to be the end of September 2020. Owners may contact Ford customer service at 1-866-436-7332 or Lincoln customer service at 1-800-521-4140. Ford's number for this recall is 20S04.

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Frequently Asked Questions

5 common questions answered

What recalls has NHTSA issued for the 2017 Ford Flex?

NHTSA has issued two recall campaigns for certain 2017 Ford Flex vehicles, involving the rear suspension and engine.
The rear suspension recall concerns toe links that may fracture and change vehicle handling.
The engine recall concerns turbocharger oil supply tubes that may leak oil onto engine components.

How do I check if my 2017 Ford Flex has an open recall?

You can check your 2017 Ford Flex by VIN at NHTSA.gov or receive a free VIN check at our service department.
Coggin Deland Ford can identify an open campaign and explain the manufacturer remedy.

How much does a 2017 Ford Flex recall repair cost?

A 2017 Ford Flex recall repair is free at an authorized dealer when the vehicle is covered by the campaign.
Ford specifies the remedy, and the authorized dealer performs the applicable repair at no charge to the owner.

Can an independent shop fix a 2017 Ford Flex recall?

No; only an authorized franchise dealer performs the manufacturer remedy at no charge.
An independent shop may provide other automotive services, but recall remedies should be handled by an authorized Ford dealer.

Does an open recall affect the trade-in value of the 2017 Ford Flex?

Buyers and dealers check recall status, so completing an open remedy can support a smoother trade-in evaluation; visit our trade-in page.
A VIN check helps clarify whether a recall remains open before you discuss your vehicle’s next step.

Recall Service & Dealership Highlights

Protect Handling and Engine Safety

NHTSA recall information identifies two concerns for certain 2017 Ford Flex vehicles. A stressed rear suspension toe link may fracture, causing a sudden change in handling and increasing crash risk. On vehicles with the affected 3.5L GTDI engine, an improperly brazed turbocharger oil supply tube may leak oil onto engine components; if oil reaches an ignition source, the risk of fire increases. Waiting to confirm an open recall can leave a known safety concern unresolved. Contact Coggin Deland Ford for a free VIN check, and avoid delaying a manufacturer remedy when your vehicle is eligible.

Authorized Ford Service in Orange City

Coggin Deland Ford provides authorized Ford recall service for drivers in Orange City, Deland, DeLand, Sanford, and surrounding Central Florida communities. Factory-trained technicians use manufacturer diagnostic tools, OEM parts, and Ford’s defined repair procedures to address an eligible recall correctly. The applicable remedy is performed free of charge to the owner. Our team can verify your VIN, explain whether the rear suspension or engine campaign applies, and help arrange the next step. If you need additional maintenance after the recall visit, ask about service specials. Service financing is also available so you can get service now and pay later.

Start With a Simple VIN Check

Begin by checking your VIN through NHTSA.gov or by contacting Coggin Deland Ford. Bring your 2017 Ford Flex to our Orange City service department so the team can verify recall status and inspect the vehicle when required by the manufacturer campaign. You can schedule service even if you are unsure whether previous recall work was completed; the VIN check is free and helps remove the uncertainty. Bring any manufacturer notice you received, and tell the advisor about safety concerns or changes in handling. Prompt confirmation is reassuring and helps keep the correct remedy moving.