Coggin Deland Ford

2018 Ford Flex Recall

Ford Flex Recall service at Coggin Deland Ford in Orange City, FL

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Frequently asked questions

Recall Summary

1 recalls found · All repairs FREE

Rear Suspension

FREE1 OPEN RECALL

NHTSA campaign 20V072000 · 211,207 vehicles affected

Defect

Ford Motor Company (Ford) is recalling certain 2013-2018 Lincoln MKT and Ford Flex and Taurus vehicles with the Police Interceptor or SHO Performance Pack. The rear suspension toe links may fracture due to stress on the rear suspension.

Consequence

A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.

Corrective Action

Ford will notify owners, and dealers will replace the rear suspension toe links, free of charge. Remedy parts are not currently available. Owners were notified about the recall on March 3, 2020. A second notice will be mailed when remedy parts become available, which is currently expected to be the end of September 2020. Owners may contact Ford customer service at 1-866-436-7332 or Lincoln customer service at 1-800-521-4140. Ford's number for this recall is 20S04.

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Frequently Asked Questions

5 common questions answered

What recalls has NHTSA issued for the 2018 Ford Flex?

NHTSA has issued one recall for the 2018 Ford Flex involving the rear suspension, specifically rear suspension toe links on certain vehicles with the Police Interceptor or SHO Performance Pack.
The toe links may fracture from stress, potentially causing a sudden change in handling and increasing crash risk.

How do I check if my 2018 Ford Flex has an open recall?

You can check your 2018 Ford Flex VIN at NHTSA.gov or receive a free VIN check at the Coggin Deland Ford service department.
A VIN check confirms whether an open recall applies to your specific vehicle and whether the remedy has been completed.

How much does a 2018 Ford Flex recall repair cost?

A 2018 Ford Flex recall repair costs nothing at an authorized dealer because the manufacturer remedy is performed at no charge to the owner.
Ford’s remedy for the affected rear suspension recall is replacement of the rear suspension toe links.

Can an independent shop fix a 2018 Ford Flex recall?

No; only an authorized franchise dealer performs the manufacturer recall remedy at no charge.
Coggin Deland Ford uses Ford service procedures and can verify the recall through the vehicle identification number.

Does an open recall affect the trade-in value of the 2018 Ford Flex?

Buyers and dealers check recall status, so completing an open recall can support a smoother trade-in process; visit our trade-in page to get started.
Checking the VIN before trading can help identify whether the manufacturer remedy still needs to be completed.

Recall Service & Dealership Highlights

Protect Handling and Control

NHTSA reports one rear suspension recall for certain 2018 Ford Flex vehicles with the Police Interceptor or SHO Performance Pack. Stress may cause a rear suspension toe link to fracture. If that happens, the vehicle can experience a sudden change in handling, increasing the risk of a crash. Waiting to verify the VIN or complete an eligible repair can leave a safety concern unresolved. Contact Coggin Deland Ford if you received a recall notice, are uncertain whether the repair was completed, or notice unusual handling. Our team can help identify the recall status and explain the next step clearly and respectfully.

Authorized Ford Recall Care

At Coggin Deland Ford in Orange City, FL, factory-trained technicians use manufacturer diagnostic tools, Ford service procedures, and OEM parts to address eligible recall repairs. The manufacturer’s remedy for this recall is replacement of the rear suspension toe links, performed at no charge to the owner through an authorized Ford dealer. We serve drivers from Orange City, DeLand, Deltona, Sanford, and nearby Volusia County communities. Choosing Coggin Deland Ford gives you a knowledgeable service team that can verify the VIN, explain the repair, and help you move forward with confidence.

Simple Steps to Get Started

Start by locating your vehicle identification number and contacting Coggin Deland Ford for a free recall check. Bring your 2018 Ford Flex to our service department so the team can confirm whether an open recall applies and determine the appropriate manufacturer remedy. You do not need to wait until you are certain a recall is open—schedule service even if you are unsure, because the VIN check is free. Use our online schedule service tool or call 386-210-0247 to arrange a visit at 2655 N. Volusia Ave in Orange City.